Support

How does Vitals Translator calculate my score?

Your daily vitals score is calculated using an algorithm that analyzes your Heart Rate Variability (HRV), resting heart rate, sleep duration, and activity levels. These metrics are weighted based on their importance to overall recovery and wellness. A higher score indicates better recovery and readiness.

Why isn't the app showing my health data?

Make sure you've granted Vitals Translator permission to access your health data. Go to Settings → Privacy & Security → Health → Vitals Translator and ensure all data types are enabled. You'll also need an Apple Watch or other device that records health metrics to Apple Health.

Is my health data secure?

Absolutely. All your health data is processed entirely on your device. We never collect, store, or transmit your personal health information to any server. Your data never leaves your iPhone.

Do I need an Apple Watch to use the app?

While an Apple Watch provides the best experience (especially for HRV and heart rate data), the app can work with any health data available in Apple Health, including data from other fitness trackers that sync with Apple Health.

How do I get a refund?

All purchases are processed through the App Store. To request a refund, visit reportaproblem.apple.com, sign in with your Apple ID, find Vitals Translator, and select "Request a Refund."

Why is my score different from yesterday?

Your vitals score changes daily based on your body's recovery status. Factors like sleep quality, stress, exercise intensity, and overall health affect your metrics. Fluctuations are normal — look at weekly trends rather than daily changes.

How do I sync with my Apple Watch?

The iPhone app automatically reads data that your Apple Watch has synced to Apple Health. For the Watch app, make sure both devices are paired and signed into the same iCloud account. Data syncs automatically in the background.

Can I export my data?

Yes! Go to Settings → Export Data in the app. You can export your vitals scores and insights as JSON or CSV files for your records or to share with healthcare providers.